Tips
Since June 2014, the European Union Directive 2011/83 / EE is implemented in our country that provided a number of additional settings for e-commerce, greatly enhancing the existing arrangements. The directive is about the protection of European consumers in order to facilitate cross-border trade and electronic transactions.
• Right of withdrawal. Withdrawal applies to the trade in all EU countries, which take place over the Internet. Specifically, they have a period of 14 calendar days from the date of purchase to withdraw and return the product to its original state, without giving any reasons. The only cost to you, are the costs of returning the product. The online store should repay the money you paid to buy the product, including the initial shipping cost within 14 calendar days from the day on which he was informed by you about backtracking. Usually, the references will find the Terms of use of the shop.
• Most of the time you order from an online shop, you will use to purchase your contact information and your email. Then the store can use your email address to send you information messages for goods or services, eg as a newsletter. The online store should explicitly ask for your consent for this. Αs prohibited by law there may not be preset options (eg default recording boxes to newsletter or advertising).
• The online store must indicate the total cost of the product or service, including VAT and any other additional charges.
• In Internet purchases there are usually proposed additional options. These additional services are usually offered in the form of so-called “pre-checked boxes”. Plus, the pre-checked boxes are prohibited in all web sites market products and services in the EU.
If there is a violation of your rights, make sure you do the following:
1. Contact the online store from which you made your purchase in order to notify them about the problem and ask for a solution.
2. Depending on the nature of the problem you may use the Electronic Crime Division to defend your rights, but also institutions such as the General Secretariat for Consumer Affairs and the Consumer Ombudsman.
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